Notification - Gartner MQ 17

The 2017 Gartner Magic Quadrant for Contact Center as a Service is Here Download

LiveOps Authoring™

Design your end-to-end interaction flow -- quickly and easily

Looking for the latest and greatest? 

LiveOps Authoring is part of our LiveOps Classic application suite. For the latest and greatest, check out our AWS-hosted platform CxEngage.

Design your end-to-end call flow

LiveOps Call Flow Authoring screenshot

Now you don’t need weeks or months working with IT to make changes to your call routing and interaction flows. LiveOps Authoring saves you time and money by allowing you to design end-to-end interaction flows, including call greetings, information gathering, CRM and social web lookups, queuing, intelligent routing and post-call surveys.

The graphical drag-and-drop interface of LiveOps Authoring lets you easily define, manage, and optimize the entire caller and agent experience, from beginning to end.

Features and Benefits

Powerful simplicity

Easy drag-and-drop interface lets you create complex call flows in just a few hours, without the assistance of IT or third parties

Data integration

Enrich the caller experience by integrating with your CRM, social media, or any RESTful web service

Customization flexibility

Enable business groups to customize aspects of their own callers’ experience

Fast deployment

Implement changes in minutes, with minimal training

CxEngage™ by Serenova

The World's Most Cutting-Edge Cloud-Based Contact Center

Experience our built-from-the-ground-up contact center solution. CxEngage is the always-on, highly secure, true multi-tenant, and instantly scalable Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experiences anywhere anytime.

Simple. Smart. Agile.