Connect with Customers in the Channel of Their Choice
Make inbound and outbound calls via webRTC, PSTN, or SIP. Use agent skills, real-time and historical event data, agent capacity, and CRM data to ensure each call is managed in a way that provides the best customer interaction and experience.
Our rich Messaging SDK lets you deploy interactive chat on your website quickly and enables customers to instantly reach out to agents. Chat helps you reduce call volumes, provides your customers with a more immediate channel to connect with your center, and improves customer satisfaction.
Improve email response times with email templates, transcripts, intelligent keyword routing, a rich text editor and integrated reporting. Best of all, your agent can begin responding to emails right away, without any desktop setup.
With our SMS channel, your contact center can engage with mobile customers and quickly respond to inbound SMS requests. You can also send outbound SMS reminders and communications to individual customers or send in bulk to save time and money.
Queue and route work items such as CRM email, service requests, cases, faxes, trouble tickets or any other custom work item to the best skilled and available agent to fulfill front and back-office requests.