Elevate Your Customer Experience With The Industry’s Best Video-Enabled Call Center Solution
Introducing the industry’s first secure, native video solution for cloud contact centers. CxEngage Video allows contact center agents to rapidly initiate video-based conversations from any support channel — including phone, email, chat, SMS and social media.
“Effective communication is critical to delivering exceptional customer care and resolving issues quickly.”
Director of Global Member Services, Virgin Pulse
Improve Patient Outcomes In Telehealth
With CxEngage, healthcare providers can extend their reach beyond hospital walls to provide excellent care to patients at home or away. Enable patients to connect face-to-face with providers from any device with secure, HD video powered by Lifesize. Deliver timely, convenient and contextual care with intuitive conferencing designed for patient privacy.
Benefits of video for telehealth:
• Remote technicians assistance
• Medical device support
• Improved patient access
• Support nurse and doctor networks
• Remote provider access
Accelerate Claims Responsiveness And Resolution In Insurance
Insurance companies can differentiate their claims process and overall customer service by introducing video into their omnichannel delivery. With CxEngage Video, customers can show damage in real time and file claims more efficiently with live video claims. Adjusters can handle claims remotely thorough a live stream from the customer’s mobile device.
Benefits of video for insurance:
• Shorten claim lifecycle
• Increase adjuster productivity
• Reduce supplemental claims
• Expedite customer payments
Work Directly With Your Customer In The Field
Utility and manufacturing companies can work directly with customers via video to prioritize critical issues and reduce truck rolls. With CxEngage Video, support agents can provide an immediate solution, or deploy a technician with a video snapshot from the customer for efficient resolution.
Benefits of video for field support:
• Triage and solve customer problems on the spot
• Use video to conduct a technician pre-visit assessment
• Omni-channel integration allows hand-off between devices
Extend The Retail Experience Beyond The Store
Now retailers can extend their customer experience throughout the product lifecycle. With video, service or sales agents can provide detailed instructions on how to use a product or give customers a personal out-of-the-box experience that goes beyond YouTube videos, chats, or phone calls.
Benefits of video for retail:
• Extend your brand to customer support
• Give customers confidence after the point of sale
• Prevent costly returns that impact your bottom line
• Engage with customers and create new revenue streams
Provide Trust And Security In Financial Services
Financial services companies can now provide customers with the trust and security they need. CxEngage Video allows you to work face-to-face with your highest-value clients for transactions or brokerage advice. And with Lifesize technology, you’ll know that every video interaction is end-to-end encrypted.
Benefits of video for financial services:
• Provide trust and security with one-to-one video
• Offer a premium service tier to your product portfolio
• Review financial or legal documents in high resolution
Key Features of CxEngage Video
No Downloads Required
• Lifesize free account license
• Initiate video seamlessly
• Launched directly from CxEngage agent interface
• View video in Agent Interface (Skylight) or in a separate web browser tab
Share Documents and Files
• Document and screen sharing capabilities
• Intuitive, easy to use
• When initiating video from voice call, the voice path is not interrupted
• High quality video on any device – mobile, tablet, computer
• Ability to transfer (send video link) to another agent or expert
Trusted by the Biggest Brands and Industry Analysts to Maintain Contact Center Continuity
Cloud Migrations With Concierge Support
Every customer engagement starts with an implementation roadmap designed for your success. With a worldwide distribution of data centers, along with global telephony extensibility, our professional services team will guarantee your migration is successful based on your criteria and timeline.