Size: SMB (200 employees)
Location: Farmington, CT
Use case: Deploy a virtual contact center in multiple locations, integrated
with their state-of-the-art cloud insurance platform
Net Promoter Score Achieved
Contact Centers Launched in One Quarter
BOLT was able to deploy customer service centers in three different states in a matter of months.
Increased Customer Satisfaction
Serenova platform features including post-call survey and in-queue callback enabled BOLT to achieve Net Promoter Scores (NPS) of 88% and leapfrog the competition with outstanding customer experience.