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A better way to choose and buy insurance.

Industry: Insurance
Size: SMB (200 employees)
Location: Farmington, CT
Use case: Deploy a virtual contact center in multiple locations, integrated
with their state-of-the-art cloud insurance platform

The Results


Net Promoter Score Achieved


Contact Centers Launched in One Quarter

Benefits Realized

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Quick Deployment

BOLT was able to deploy customer service centers in three different states in a matter of months.

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Increased Customer Satisfaction

Serenova platform features including post-call survey and in-queue callback enabled BOLT to achieve Net Promoter Scores (NPS) of 88% and leapfrog the competition with outstanding customer experience.

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Ready to Improve Your Customer Experience?