Partner Spotlight: “High-Touch” Customer Experiences Equal Success for PeakView

By Karen Bowman | May 23, 2016

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The channel is growing at Serenova. Since the launch of our formal Channel Partner Program in 2012, we’ve experienced exponential growth. We’ve added hundreds of new partners as well as internal staff to support our partners in their marketing, sales and training efforts. We believe in empowering partners with the tools they need to sell and ensuring a smooth experience for customers. And we try to have a little fun, too.

Since the channel is such an important part of Serenova, we wanted to shine a spotlight on some of our fantastic partners, who work hard every day to help customers achieve their goals. The first Partner Spotlight is PeakView Communications.

PeakView provides voice/data networking, mobility and cloud solutions to businesses of all sizes and is a leader in cloud application solutions. A partner since 2013, PeakView works closely with its technology partners to give clients a “high-touch,” personalized experience from start to finish.

As President Adam Rennert says, “Choosing the right provider and the right technology is a critical, yet time consuming process that often takes focus away from the core business. We take the complexity out of that process by providing thoughtful solution creation and deployment support, while ensuring the best value creation for clients.”

Being disruptive is a key part of PeakView’s advisor role. By challenging customers to dig into their needs, honestly evaluate existing provider relationships and be open-minded to new solutions, the team is able to help clients control costs, adopt the best technology for their needs and deliver on their customers’ expectations.

Serenova’s commitment to providing cloud-based contact center solutions that are innovative, reliable, and secure is a key reason PeakView partners with Serenova. The scalability and flexibility of the platform means PeakView can provide customized solutions that deliver exactly what clients need.

And we love PeakView’s focus on customer service, value and delivering a world-class experience. We share the same customer focus and desire to deliver competitive advantages. Those are just two reasons why our partnership is so successful.

“Our mutually beneficial partnership with Serenova is based on proven value,” said Rennert. “The technology is second to none, but it’s the people that really stand out. Serenova has a culture of rolling up their sleeves and getting things done – and we love that entrepreneurial spirit!”

To find out more about Serenova’s Channel Program, please visit: https//dev-serenova-site.pantheonsite.io/about/partners.

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