Serenova Blog
How Quick Can Your Contact Center Recover?
June 6, 2017
A recent annual survey by recruitment firm Harvey Nash Group and accounting firm KPMG showed that cybersecurity vulnerability — as demonstrated by the latest ransomware cases — is…
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Our First Company Hackathon
May 22, 2017
The Projects, The Winners, and What We Learned About Running a Hack Day Last month, we hit an exciting milestone…
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How We Shine
May 11, 2017
Family has always been - and always will be - one of, if not THE most, important priority in my…
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Welcome to the Contact Center, AWS!
March 30, 2017
The Serenova team and I just got back from Enterprise Connect and it was once again an amazing show. Our friends…
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Serenova – A Look Back on 2016
February 16, 2017
I just came off our annual Sales Kick-off and our beginning of the year All-Hands kick-off. I love doing those…
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Five Easy Steps to Enhance Your Knowledgebase for Improved Customer Service
December 7, 2016
You’ve heard it before: “Knowledge is power.” There is a basic human desire to learn. And as much as people…
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Serenova Recognized as One of the Top Cloud Contact Center Vendors
November 17, 2016
By Vasili Triant It’s been almost a year since we announced our divestiture from LiveOps Inc. to become an independent…
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Our Team at Your Service: New and Refreshed Approach to Support
October 26, 2016
In the conversations I have with our customers and prospects every day, I’m constantly amazed at the lengths you all…
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If Your Brand Doesn’t Own Every Moment of the Customer Experience You’re Doing It Wrong
October 24, 2016
The customer experience is paramount to a brand’s success. Of course—without customers, brands don’t exist. But do brands spend enough…
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