Serenova Blog
Applying T-Shaped Methodology to Your Contact Center Team
May 17, 2016
Times have changed. Gone are the call center days of long rows of desks with agents wearing headsets and politely…
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How Can Your Company Reach Contact Center Nirvana?
May 13, 2016
Nirvana—it’s been called complete peace or a safe, happy and quiet place. You may think it’s impossible to reach a…
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The Agent Experience May Just be as Important as the Customer Experience
May 10, 2016
We’ve all heard the saying “the customer is always right.” The idiom has been adopted around the world and some…
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Why Serenova Harnessed the Power of AWS to Support CxEngage
April 6, 2016
Serenova recently launched CxEngage, our new contact center-as-a-service platform built and run entirely on Amazon Web Services (AWS). I recently…
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A Closer Look at CxEngage
March 30, 2016
In the month since we unveiled CxEngage, we have received an overwhelming, positive response from the industry. The Serenova team…
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A Milestone Announcement: Serenova Unveils All New CCaaS Strategy
March 24, 2016
Just over two years ago, our team at Serenova realized the contact center market was facing a number of problems…
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Are You Ready for Enterprise Connect this Year?
March 4, 2016
What do you have going on next week? The usual meetings, project deadlines and weekly happy hour with your co-workers?…
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Why (and How) Should You Offer Customer Chat?
January 27, 2016
Does your company offer a chat option for customers? Many larger companies do, but chat is not everywhere. However, demand…
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Looking Ahead to the New Serenova Platform
December 4, 2015
Change is in the air. This week, Serenova Platform was acquired by Marlin Equity Partners and we couldn’t be more…
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