Serenova Blog
Our Team at Your Service: New and Refreshed Approach to Support
October 26, 2016
In the conversations I have with our customers and prospects every day, I’m constantly amazed at the lengths you all…
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If Your Brand Doesn’t Own Every Moment of the Customer Experience You’re Doing It Wrong
October 24, 2016
The customer experience is paramount to a brand’s success. Of course—without customers, brands don’t exist. But do brands spend enough…
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Welcome to Serenova!
October 17, 2016
By Vasili Triant This past year has been all about positive transformation for our company, our team, and our customers.…
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Congratulations to AWS for Maintaining the Lead in Gartner MQ
August 16, 2016
Our partner, Amazon Web Services (AWS), was—once again—named the definitive leader in Gartner’s Magic Quadrant for Public Cloud Storage Services.…
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Partner Spotlight: CarrierSales, Cloud Contact Center Specialists Who Place a Premium on Relationships
August 9, 2016
As my second installment of our Partner Spotlight series, we recently had the opportunity meet with Ray Hicken at CarrierSales…
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The Four Best Practices to Implement a Contact Center Quality Monitoring Program That Counts
July 13, 2016
It’s something you hear on nearly every phone call to a business: “This call may be monitored and recorded for…
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Eight Reasons to Move from an On-Premises Contact Center to the Cloud
June 28, 2016
So you’re considering a move to the cloud—a cloud-based contact center, that is. You’ve had on-premises technology for years. It’s…
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Report from the Field: Twilio Signal and the Next-Generation Contact Center
June 22, 2016
Last month our team was able to attend the Twilio Signal conference in San Francisco. What was particularly exciting for…
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Six Steps to Capture, Understand and Adopt the Voice of Your Customer in the Contact Center
June 20, 2016
Understanding the customer is key to the success of any company – but very few companies truly understand what their…
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