Serenova Blog
Partner Spotlight: CarrierSales, Cloud Contact Center Specialists Who Place a Premium on Relationships
August 9, 2016
As my second installment of our Partner Spotlight series, we recently had the opportunity meet with Ray Hicken at CarrierSales…
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The Four Best Practices to Implement a Contact Center Quality Monitoring Program That Counts
July 13, 2016
It’s something you hear on nearly every phone call to a business: “This call may be monitored and recorded for…
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Eight Reasons to Move from an On-Premises Contact Center to the Cloud
June 28, 2016
So you’re considering a move to the cloud—a cloud-based contact center, that is. You’ve had on-premises technology for years. It’s…
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Report from the Field: Twilio Signal and the Next-Generation Contact Center
June 22, 2016
Last month our team was able to attend the Twilio Signal conference in San Francisco. What was particularly exciting for…
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Six Steps to Capture, Understand and Adopt the Voice of Your Customer in the Contact Center
June 20, 2016
Understanding the customer is key to the success of any company – but very few companies truly understand what their…
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Omnichannel – Holy Grail or Hype?
June 13, 2016
Omnichannel customer service: Customers have never heard of it but still seem to demand the benefits of it, and companies…
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3 Sure-Fire Tips for Accurate Contact Center Forecasting
June 7, 2016
Time is money. Benjamin Franklin easily could have been talking about the contact centers when he uttered those words for…
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Partner Spotlight: “High-Touch” Customer Experiences Equal Success for PeakView
May 23, 2016
The channel is growing at Serenova. Since the launch of our formal Channel Partner Program in 2012, we’ve experienced exponential…
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Applying T-Shaped Methodology to Your Contact Center Team
May 17, 2016
Times have changed. Gone are the call center days of long rows of desks with agents wearing headsets and politely…
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