Serenova Blog
Why The Question of On-Premise vs the Cloud for Contact Centers Is Not As Straightforward as it May Seem
March 12, 2019
Earlier this year, I had the pleasure of speaking to several Serenova customers about the different paths each had taken…
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For Those Still on the Fence: A Few More Reasons to Attend Enterprise Connect 2019
March 7, 2019
In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. But I’m guessing there are more than…
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Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance
March 1, 2019
If you’re like many contact center leaders, you don’t give financial presentations often. In fact, you may only do it…
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Customer Experience Survey Reveals Key Insights for Contact Centers (Infographic)
February 21, 2019
Reports that businesses are not delivering on their promise of an exceptional—or even a good—customer experience is not new. What…
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10 Reasons to Attend 2019 Enterprise Connect
February 15, 2019
Recently, we collaborated with Serenova’s VP of Customer Success, Jen Jackson, on the e-book, 5 Critical Actions for Successful Contact…
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Looking Ahead: Five Contact Center Trends to Know and Use in 2019 (Part 5)
February 11, 2019
If you’re a contact center leader, there’s a lot about Millennials and Generation Z worth understanding. In fact, these younger…
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Cloud Contact Center Architecture: Why Microservices Matter
February 6, 2019
As customer demands continue to evolve, it is no longer a surprise the impact that it can have on your…
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Why Some Contact Centers Have Yet to Adopt the Cloud
January 31, 2019
I’ve been in the software, telecom and contact center space for most of my career. One of the most surprising…
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Top 5 Customer Experience Tips for Better Customer Interactions in the 2019 Experience Economy (Infographic)
January 28, 2019
It’s been 20 years since James H. Gilmore and B. Joseph Pine coined the term Experience Economy to describe the…
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