Serenova Blog
Enterprise Connect 2019: Voices from the Exhibit Floor
April 12, 2019
If you were among the 6,500+ people who attended Enterprise Connect 2019, or have read about its insights, developments and…
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How to Engage Your Millennial and Gen Z Contact Center Agents
April 8, 2019
Every generation comes with its own preferences and habits. Millennials and Gen Z are no different. For years, contact center…
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Meet Serenova at Channel Partners Conference & Expo 2019
April 3, 2019
Next week, I’m heading to my third Channel Partners Conference & Expo with Serenova. As you might imagine, as VP…
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Why The Question of On-Premise vs the Cloud for Contact Centers Is Not As Straightforward as it May Seem
March 12, 2019
Earlier this year, I had the pleasure of speaking to several Serenova customers about the different paths each had taken…
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For Those Still on the Fence: A Few More Reasons to Attend Enterprise Connect 2019
March 7, 2019
In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. But I’m guessing there are more than…
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Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance
March 1, 2019
If you’re like many contact center leaders, you don’t give financial presentations often. In fact, you may only do it…
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Customer Experience Survey Reveals Key Insights for Contact Centers (Infographic)
February 21, 2019
Reports that businesses are not delivering on their promise of an exceptional—or even a good—customer experience is not new. What…
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10 Reasons to Attend 2019 Enterprise Connect
February 15, 2019
Recently, we collaborated with Serenova’s VP of Customer Success, Jen Jackson, on the e-book, 5 Critical Actions for Successful Contact…
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Looking Ahead: Five Contact Center Trends to Know and Use in 2019 (Part 5)
February 11, 2019
If you’re a contact center leader, there’s a lot about Millennials and Generation Z worth understanding. In fact, these younger…
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