Serenova Blog
All Cloud-Based Contact Center Infrastructure Vendors are Not Equal
June 28, 2017
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
June 22, 2017
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Evolving Customer Engagement To Support Digital Transformation
June 14, 2017
[Editor's note: Below is a guest blog from VP and Service Director of Nemertes Research, Irwin Lazar. To dive into the…
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How Quick Can Your Contact Center Recover?
June 6, 2017
A recent annual survey by recruitment firm Harvey Nash Group and accounting firm KPMG showed that cybersecurity vulnerability — as demonstrated by the latest ransomware cases — is…
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Our First Company Hackathon
May 22, 2017
The Projects, The Winners, and What We Learned About Running a Hack Day Last month, we hit an exciting milestone…
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How We Shine
May 11, 2017
Family has always been - and always will be - one of, if not THE most, important priority in my…
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Welcome to the Contact Center, AWS!
March 30, 2017
The Serenova team and I just got back from Enterprise Connect and it was once again an amazing show. Our friends…
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Serenova – A Look Back on 2016
February 16, 2017
I just came off our annual Sales Kick-off and our beginning of the year All-Hands kick-off. I love doing those…
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Five Easy Steps to Enhance Your Knowledgebase for Improved Customer Service
December 7, 2016
You’ve heard it before: “Knowledge is power.” There is a basic human desire to learn. And as much as people…
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