Serenova Blog

January 8, 2019

As organizations focus on their Digital Customer Experience (DCX) strategies, one of the first items on the checklist is right-sizing…

December 27, 2018

In my last post, I addressed the first of five trends outlined in Contact Center Trends You Need to Know…

December 20, 2018

The end of a year always seems to bring a slew of lists—what’s in and what’s out, best places to…

December 18, 2018

Trendspotting. In the domain of customer experience, it’s a buzzy word for staying on top of emerging insights, then connecting…

December 13, 2018

If customers are calling, emailing, or messaging a company with a problem, the last thing they need is a frustrating…

December 10, 2018

While it’s become nearly impossible to talk about the future of contact centers without addressing the benefits of cloud over…

May 18, 2018

Editor's Note: It is a busy time for our Serenova team. We have two “can’t miss” industry events that we’re…

March 13, 2018

As a 10+-year veteran of the contact center industry, I’ve been to my share of Enterprise Connect conferences. In these…

February 7, 2018

A Simple, Customizable Tool to Help You Evaluate CCaaS Vendors and Their Offerings As more companies become comfortable with the…

Serenova expands native WFM with acquisition - Read Press Release >