Serenova Blog
Partner Spotlight: “High-Touch” Customer Experiences Equal Success for PeakView
The channel is growing at Serenova. Since the launch of our formal Channel Partner Program in 2012, we’ve experienced exponential…
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Applying T-Shaped Methodology to Your Contact Center Team
Times have changed. Gone are the call center days of long rows of desks with agents wearing headsets and politely…
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How Can Your Company Reach Contact Center Nirvana?
Nirvana—it’s been called complete peace or a safe, happy and quiet place. You may think it’s impossible to reach a…
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The Agent Experience May Just be as Important as the Customer Experience
We’ve all heard the saying “the customer is always right.” The idiom has been adopted around the world and some…
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Why Serenova Harnessed the Power of AWS to Support CxEngage
Serenova recently launched CxEngage, our new contact center-as-a-service platform built and run entirely on Amazon Web Services (AWS). I recently…
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A Closer Look at CxEngage
In the month since we unveiled CxEngage, we have received an overwhelming, positive response from the industry. The Serenova team…
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A Milestone Announcement: Serenova Unveils All New CCaaS Strategy
Just over two years ago, our team at Serenova realized the contact center market was facing a number of problems…
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Are You Ready for Enterprise Connect this Year?
What do you have going on next week? The usual meetings, project deadlines and weekly happy hour with your co-workers?…
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Why (and How) Should You Offer Customer Chat?
Does your company offer a chat option for customers? Many larger companies do, but chat is not everywhere. However, demand…
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