Serenova Blog
Why Every Contact Center Leader Needs a Mentor (or Several)
April 16, 2019
There is a school of thought that the difference between good leaders and great ones is an appetite for learning.…
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Enterprise Connect 2019: Voices from the Exhibit Floor
April 12, 2019
If you were among the 6,500+ people who attended Enterprise Connect 2019, or have read about its insights, developments and…
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How to Engage Your Millennial and Gen Z Contact Center Agents
April 8, 2019
Every generation comes with its own preferences and habits. Millennials and Gen Z are no different. For years, contact center…
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Meet Serenova at Channel Partners Conference & Expo 2019
April 3, 2019
Next week, I’m heading to my third Channel Partners Conference & Expo with Serenova. As you might imagine, as VP…
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Why The Question of On-Premise vs the Cloud for Contact Centers Is Not As Straightforward as it May Seem
March 12, 2019
Earlier this year, I had the pleasure of speaking to several Serenova customers about the different paths each had taken…
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For Those Still on the Fence: A Few More Reasons to Attend Enterprise Connect 2019
March 7, 2019
In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. But I’m guessing there are more than…
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Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance
March 1, 2019
If you’re like many contact center leaders, you don’t give financial presentations often. In fact, you may only do it…
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Customer Experience Survey Reveals Key Insights for Contact Centers (Infographic)
February 21, 2019
Reports that businesses are not delivering on their promise of an exceptional—or even a good—customer experience is not new. What…
Read More 10 Reasons to Attend 2019 Enterprise Connect
February 15, 2019
Recently, we collaborated with Serenova’s VP of Customer Success, Jen Jackson, on the e-book, 5 Critical Actions for Successful Contact…
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