Serenova Blog
Retailers, Are You Ready? 5 Tips to Reduce Customer Frustration and Speed Up Resolution This Holiday Season
October 11, 2019
For most of us, it's hard to believe the holidays are already around the corner. But if you're a retail…
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How Does Your Contact Center Stack Up Against the Competition?
October 3, 2019
We talk a lot about the importance of customer experience. In fact, in today’s always-on, digital world of sky-high consumer…
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More Digital Channels Can Come with Pitfalls for Contact Centers, but Omnichannel Can Help
September 30, 2019
When companies open new lines of communication for customers through digital channels, the goal is to increase convenience and improve…
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Contact Center Leaders, Solutions Experts Discuss How CX-Driven Technology Delivers Value
September 16, 2019
At this year’s Austin Contact Center Alliance’s Fall Symposium, more than 300 industry leaders and solutions providers discussed what’s working,…
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Microservices 101 for Contact Centers: Minimizing Downtime and Increasing CX
September 6, 2019
Microservices. Is it just another fleeting buzzword, or do microservices really matter for your contact center? A contact center platform…
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Boosting Agent Engagement: The Power of Recognition
August 30, 2019
Recognition is an often underestimated but powerful employee engagement strategy. When recognized, employees are more engaged, feel a stronger connection…
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Back to School: Will Your Customer Experience Make the Grade?
August 24, 2019
As a parent, this is a time of mixed emotions for me. Summer is ending, the kids head back to…
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Omnichannel on the Rise—And for Good Reason
August 14, 2019
Omnichannel is on the rise. Organizations are adding new interaction channels for their customers. But adding new channels without integrating…
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How to Design Your Contact Center to Be Customer-Centric and Deliver Exceptional Customer Experiences
August 7, 2019
The message is clear: Brands that set themselves apart by creating exceptional customer experiences rise above the competition. Every time.…
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