Serenova Blog

January 11, 2019

In 2019, customer-centric strategy is the new business reality. And with customer experience (CX) the new brand differentiator, contact centers…

January 8, 2019

As organizations focus on their Digital Customer Experience (DCX) strategies, one of the first items on the checklist is right-sizing…

December 27, 2018

In my last post, I addressed the first of five trends outlined in Contact Center Trends You Need to Know…

December 20, 2018

The end of a year always seems to bring a slew of lists—what’s in and what’s out, best places to…

December 18, 2018

Trendspotting. In the domain of customer experience, it’s a buzzy word for staying on top of emerging insights, then connecting…

December 13, 2018

If customers are calling, emailing, or messaging a company with a problem, the last thing they need is a frustrating…

December 10, 2018

While it’s become nearly impossible to talk about the future of contact centers without addressing the benefits of cloud over…

May 18, 2018

Editor's Note: It is a busy time for our Serenova team. We have two “can’t miss” industry events that we’re…

March 13, 2018

As a 10+-year veteran of the contact center industry, I’ve been to my share of Enterprise Connect conferences. In these…

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