Serenova Blog
Cloud Contact Center Software Provider Comparison Matrix
A Simple, Customizable Tool to Help You Evaluate CCaaS Vendors and Their Offerings As more companies become comfortable with the…
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Infographic: Contact Center Complexity Hurts Your Bottom Line
We've known for some time that complexity in the contact center has a significant impact on how organizations address and…
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Cloud Contact Center Solutions Improve Relationships between Business and IT
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Contact Center KPIs: Less is More
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Give Your Customers a Break: Fix Your IVR
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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All Cloud-Based Contact Center Infrastructure Vendors are Not Equal
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Evolving Customer Engagement To Support Digital Transformation
[Editor's note: Below is a guest blog from VP and Service Director of Nemertes Research, Irwin Lazar. To dive into the…
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How Quick Can Your Contact Center Recover?
A recent annual survey by recruitment firm Harvey Nash Group and accounting firm KPMG showed that cybersecurity vulnerability — as demonstrated by the latest ransomware cases — is…
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