Serenova Blog
6 Ways to Keep Your WFH Agents Productive
April 14, 2020
Now that your contact center agents are safely working from home, it’s time to focus on the business of managing…
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Three Immutable Laws of Motivated, Engaged and Happy Contact Center Agents (During and After Crisis)
April 10, 2020
Last month, the world changed—seemingly overnight—and organizations around the globe are changing with it. For contact centers, this means finding…
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How We Helped a Global Financial Company Deploy a WFH Agent Support Center in Less Than Two Hours
April 7, 2020
With COVID-19 continuing to spread and wreak havoc across the globe, we’ve been busy working with our existing and new…
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CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy During This Global Pandemic
April 1, 2020
Contact centers are still scrambling to find ways to support work-from-home (WFH) agents in the face of the coronavirus and…
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Averting Disaster: How We’re Helping Keep Contact Centers Working (Safely) Through the COVID-19 Crisis
March 23, 2020
If there is one clear lesson to be learned from COVID-19, it’s the power of adapting—well and quickly—to change. I’ve…
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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands
March 10, 2020
Today's merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center…
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We’re Ready for Channel Partners Conference and Expo 2020
March 2, 2020
Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and…
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In 2020 and Beyond, the Cloud Is Here to Stay
February 18, 2020
In our annual trends report, cloud-based contact center-as-a-service (CCaaS) was one of the six critical contact center trends for 2020.…
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The 6 Most Critical 2020 Contact Center Trends (Infographic)
February 13, 2020
Great contact center leaders know reacting in the moment isn’t enough to create customer experiences that help brands rise above…
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