Serenova Blog
Simple and Secure Payment Processing in a WFH World
April 24, 2020
Simple and secure has never been more important to a positive customer experience than right now. When it comes to…
Read More
Taking a Closer Look at How to Rise to the Challenge of COVID-19
April 20, 2020
While most of us have been in lockdown mode, healthcare, financial services and other "essential" industries have had to continue…
Read More
How the Cloud Helped a Global Food Manufacturer Quickly Support Employees Through Crisis
April 16, 2020
During the COVID-19 pandemic, companies worldwide have been laser-focused on supporting—and keeping—customers. But the most enduring brands know supporting their…
Read More
6 Ways to Keep Your WFH Agents Productive
April 14, 2020
Now that your contact center agents are safely working from home, it’s time to focus on the business of managing…
Read More
Three Immutable Laws of Motivated, Engaged and Happy Contact Center Agents (During and After Crisis)
April 10, 2020
Last month, the world changed—seemingly overnight—and organizations around the globe are changing with it. For contact centers, this means finding…
Read More
How We Helped a Global Financial Company Deploy a WFH Agent Support Center in Less Than Two Hours
April 7, 2020
With COVID-19 continuing to spread and wreak havoc across the globe, we’ve been busy working with our existing and new…
Read More
CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy During This Global Pandemic
April 1, 2020
Contact centers are still scrambling to find ways to support work-from-home (WFH) agents in the face of the coronavirus and…
Read More
Averting Disaster: How We’re Helping Keep Contact Centers Working (Safely) Through the COVID-19 Crisis
March 23, 2020
If there is one clear lesson to be learned from COVID-19, it’s the power of adapting—well and quickly—to change. I’ve…
Read More
The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands
March 10, 2020
Today's merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center…
Read More
