Serenova Blog
Lifesize CxEngage + Omilia: Evolving the Customer Experience Through Impactful AI
October 13, 2020
No matter your industry segment or organization’s size, there’s a high likelihood that “artificial intelligence” has entered into your lexicon…
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7 Strategies for Embracing the Work From Home (WFH) Call Center
October 7, 2020
Coronavirus has officially kicked the work from home (WFH) trend into a permanent reality — and the call center is…
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Workforce Management Guide for Contact Center Leaders (& Why it’s Important)
August 25, 2020
There are two constants in the contact center. Customer expectations are evolving, and contact center leaders are working to elevate…
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Reframing the Role of the Call Center Agent
August 11, 2020
Improving customer experience is a stated priority for nearly all businesses, large and small, spanning geographies and every conceivable market…
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Call Centers 101: The Guide to Call Centers and Which Works Best for Your Business
August 4, 2020
Every business aspires to be loved by its customers. However, creating a customer experience that engenders lasting customer loyalty and…
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CxEngage Video: Setting a New Bar for Customer Engagement in the Contact Center
July 22, 2020
Customer Engagement in the Contact Center In the wake of the COVID-19 pandemic, many technologies and global trends have come…
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Call Center Training: The Complete Guide for 2020 (with Practical Tips)
July 8, 2020
Six Call Center Training Tips & Best Practices for Better Customer Experience Now more than ever, as we increasingly experience…
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Omnichannel Call Center: A Guide for 2020 (with Actionable Tips)
June 24, 2020
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional…
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3 Steps to Transforming the Agent Experience
June 16, 2020
As contact center technology undergoes transformation at many organizations, so should the agent experience. The C-suite is focused more than…
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