Serenova Blog
Improving Customer Experience for the Holidays Will Ring in Benefits through the New Year
November 4, 2019
For retail businesses, many of the people who shop with you this holiday season will interact with your contact center.…
Read More
Three Scary Customer Service Tricks and How to Treat Your Customers to Better CX
October 28, 2019
We frequently write about customer experience as a key competitive differentiator. In fact, according to industry data—and anecdotal evidence from…
Read More
7 Steps to Reinforce Your Contact Center’s Systems and Processes for the Holidays
October 17, 2019
You can see it just over the horizon: the storm of calls, messages and texts that come with the holiday…
Read More
Retailers, Are You Ready? 5 Tips to Reduce Customer Frustration and Speed Up Resolution This Holiday Season
October 11, 2019
For most of us, it's hard to believe the holidays are already around the corner. But if you're a retail…
Read More
How Does Your Contact Center Stack Up Against the Competition?
October 3, 2019
We talk a lot about the importance of customer experience. In fact, in today’s always-on, digital world of sky-high consumer…
Read More
More Digital Channels Can Come with Pitfalls for Contact Centers, but Omnichannel Can Help
September 30, 2019
When companies open new lines of communication for customers through digital channels, the goal is to increase convenience and improve…
Read More
Contact Center Leaders, Solutions Experts Discuss How CX-Driven Technology Delivers Value
September 16, 2019
At this year’s Austin Contact Center Alliance’s Fall Symposium, more than 300 industry leaders and solutions providers discussed what’s working,…
Read More
Microservices 101 for Contact Centers: Minimizing Downtime and Increasing CX
September 6, 2019
Microservices. Is it just another fleeting buzzword, or do microservices really matter for your contact center? A contact center platform…
Read More
Boosting Agent Engagement: The Power of Recognition
August 30, 2019
Recognition is an often underestimated but powerful employee engagement strategy. Well-recognized employees are more engaged, feel a stronger connection to…
Read More
