Serenova Blog

November 14, 2019

Modern contact center agents make up a workforce that is unlike any before, so it’s not surprising that old engagement…

November 4, 2019

For retail businesses, many of the people who shop with you this holiday season will interact with your contact center.…

October 28, 2019

We frequently write about customer experience as a key competitive differentiator. In fact, according to industry data—and anecdotal evidence from…

October 17, 2019

You can see it just over the horizon: the storm of calls, messages and texts that come with the holiday…

October 11, 2019

For most of us, it's hard to believe the holidays are already around the corner. But if you're a retail…

October 3, 2019

We talk a lot about the importance of customer experience. In fact, in today’s always-on, digital world of sky-high consumer…

September 30, 2019

When companies open new lines of communication for customers through digital channels, the goal is to increase convenience and improve…

September 16, 2019

At this year’s Austin Contact Center Alliance’s Fall Symposium, more than 300 industry leaders and solutions providers discussed what’s working,…

September 6, 2019

Microservices. Is it just another fleeting buzzword, or do microservices really matter for your contact center? A contact center platform…

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