Serenova Blog
CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy during This Global Pandemic
April 1, 2020
Contact centers are still scrambling to find ways to support work-from-home (WFH) agents in the face of the coronavirus and…
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Averting Disaster: How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 Crisis
March 23, 2020
If there is one clear lesson to be learned from COVID-19, it’s the power of adapting—well and quickly—to change. I’ve…
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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands
March 10, 2020
Today's merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center…
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We’re Ready for Channel Partners Conference and Expo 2020
March 2, 2020
Channel Partners Conference and Expo 2020 is only days away, and the Serenova team is ready to network, learn and…
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In 2020 and Beyond, the Cloud Is Here to Stay
February 18, 2020
In our annual trends report, cloud-based contact center-as-a-service (CCaaS) was one of the six critical contact center trends for 2020.…
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The 6 Most Critical 2020 Contact Center Trends (Infographic)
February 13, 2020
Great contact center leaders know reacting in the moment isn’t enough to create customer experiences that help brands rise above…
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Missed the ICMI 2020 Vision? Here’s a Review of the Top Trends Shared
February 3, 2020
In a webinar drawing on ICMI’s industry-leading research and insights from the 2020 ICMI Featured Contributors (including Serenova Vice President…
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We’re Heading to Nashville for Customer Contact Week 2020
January 22, 2020
The Serenova team is preparing to kick off a busy 2020 events season. First stop: CCW Nashville January 28 through…
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Five Traits of Good Customer Service and How to Deliver It
January 15, 2020
In some industries, customers demand a higher level of service than others. People expect more, for example, from luxury retailers…
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