Serenova Blog
Can’t Miss Events: ICMI Contact Center Expo & Gartner Customer Experience and Technologies Summit
Editor's Note: It is a busy time for our Serenova team. We have two “can’t miss” industry events that we’re…
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Report from the Field: Cloud Contact Center Takes Hold with Introduction of Twilio’s Flex
As a 10+-year veteran of the contact center industry, I’ve been to my share of Enterprise Connect conferences. In these…
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Cloud Contact Center Software Provider Comparison Matrix
A Simple, Customizable Tool to Help You Evaluate CCaaS Vendors and Their Offerings As more companies become comfortable with the…
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Infographic: Contact Center Complexity Hurts Your Bottom Line
We've known for some time that complexity in the contact center has a significant impact on how organizations address and…
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Cloud Contact Center Solutions Improve Relationships between Business and IT
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Contact Center KPIs: Less is More
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
Read MoreGive Your Customers a Break: Fix Your IVR
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
Read MoreAll Cloud-Based Contact Center Infrastructure Vendors are Not Equal
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Omni-Channel vs. Multi-Channel Contact Center: Give Your Customers What They Want
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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