Serenova Blog
Looking for Reasons to Move Your Contact Center to the Cloud? Consider These Five.
While it’s become nearly impossible to talk about the future of contact centers without addressing the benefits of cloud over…
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Can’t Miss Events: ICMI Contact Center Expo & Gartner Customer Experience and Technologies Summit
Editor's Note: It is a busy time for our Serenova team. We have two “can’t miss” industry events that we’re…
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Report from the Field: Cloud Contact Center Takes Hold with Introduction of Twilio’s Flex
As a 10+-year veteran of the contact center industry, I’ve been to my share of Enterprise Connect conferences. In these…
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Cloud Contact Center Software Provider Comparison Matrix
A Simple, Customizable Tool to Help You Evaluate CCaaS Vendors and Their Offerings As more companies become comfortable with the…
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Infographic: Contact Center Complexity Hurts Your Bottom Line
We've known for some time that complexity in the contact center has a significant impact on how organizations address and…
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Cloud Contact Center Solutions Improve Relationships between Business and IT
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Contact Center KPIs: Less is More
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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Give Your Customers a Break: Fix Your IVR
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
Read MoreAll Cloud-Based Contact Center Infrastructure Vendors are Not Equal
[Editor's note: Below is a guest blog from Donna Fluss, President of DMG Consulting LLC. To dive into the topic further,…
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