Serenova Blog
Tales of Two Contact Centers: Real-Life Stories of Cloud Migrations
April 22, 2019
While the number of contact centers migrating from traditional on-premises solutions to contact center-as-a-service (CCaaS) steadily increases, contact centers still…
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Why Every Contact Center Leader Needs a Mentor (or Several)
April 16, 2019
There is a school of thought that the difference between good leaders and great ones is an appetite for learning.…
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Enterprise Connect 2019: Voices from the Exhibit Floor
April 12, 2019
If you were among the 6,500+ people who attended Enterprise Connect 2019, or have read about its insights, developments and…
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How to Engage Your Millennial and Gen Z Contact Center Agents
April 8, 2019
Every generation comes with its own preferences and habits. Millennials and Gen Z are no different. For years, contact center…
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Meet Serenova at Channel Partners Conference & Expo 2019
April 3, 2019
Next week, I’m heading to my third Channel Partners Conference & Expo with Serenova. As you might imagine, as VP…
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Hosted vs. CCaaS: Baby Step or Waste of Time?
March 12, 2019
Earlier this year, I had the pleasure of speaking to several Serenova customers about the different paths each had taken…
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For Those Still on the Fence: A Few More Reasons to Attend Enterprise Connect 2019
March 7, 2019
In my last post, I shared 10 Reasons to Attend 2019 Enterprise Connect. But I’m guessing there are more than…
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Investing in Your Contact Center: 3 Steps for Building a Strong Business Case for Finance
March 1, 2019
If you’re like many contact center leaders, you don’t give financial presentations often. In fact, you may only do it…
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Contact Centers: It’s Your Moment of Truth (Infographic)
February 21, 2019
Reports that businesses are not delivering on their promise of an exceptional—or even a good—customer experience is not new. What…
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