As a 10+-year veteran of the contact center industry, I’ve been to my share of Enterprise Connect conferences. In these years, there has been an evolution in the technology demonstrated and touted at the show. This week has already proven no different. This year at Enterprise Connect, there is not just a noticeable buzz about innovation in the contact center, but a marked shift to cloud-based contact centers, which was further accelerated at last year’s event when Amazon announced Connect.This year the conversation about the cloud has been amplified by Twilio.
The 2017 Gartner Magic Quadrant for Contact Center as a Service is Here Download