CxEngage was developed API-First, giving you the framework and building blocks to extend the platform and build your own custom app and integrations while leveraging our powerful queueing, routing, and reporting engine.
You can use the CxEngage call center API to extend the platform and compose your own solutions, any way you want, whether you’re looking to:
incorporate CxEngage into your own app
customize the UI
build connectors to integrate with 3rd party tools and gateways
customize and stream real-time data to build complex reports
The CxEngage call center API uses REST architecture. The API indicates API errors via HTTP response codes and has predictable, resource-oriented URLs. All responses from the API return as JSON.
Public REST API
Use the REST API to configure an instance of CxEngage without using the configuration interface or to integrate with another application.
The Public REST API can be used to configure or integrate the following and more:
The following integrations were built using our REST API and can be enabled in CxEngage with a single click.
Experience contact center clarity integrated right into the environment where you work the most. Our CRM integrations tightly unify our agent toolbar with your preferred system of record for continuous data exchange.
The CxEngage Salesforce integration deeply integrates your cloud contact center into your CRM to maximize agent productivity and customer satisfaction.
Embedded Toolbar Click-to-Dial CTI Screen Pop Data Exchange
Emails sent to an agent automatically create cases or are added to an existing case in Salesforce. A Push Topic then sends a notification to the CxEngage Agent Toolbar with a work offer, where Agents reply to the email directly from the Agent toolbar.
Automatic Case Creation Automatic Case Update Agent Push Notifications In-Toolbar Replies
The current Zendesk integration provides toolbar support for all currently supported channels along with a managed package to easily add the CxEngage Agent Toolbar to an instance of Zendesk.