Contact Center APIs
CxEngage was developed API-First, giving you the framework and building blocks to extend the platform and build your own custom app and integrations while leveraging our powerful queueing, routing, and reporting engine.
You can use the CxEngage call center API to extend the platform and compose your own solutions, any way you want, whether you’re looking to:
- incorporate CxEngage into your own app
- customize the UI
- build connectors to integrate with 3rd party tools and gateways
- customize and stream real-time data to build complex reports
The CxEngage call center API uses REST architecture. The API indicates API errors via HTTP response codes and has predictable, resource-oriented URLs. All responses from the API return as JSON.