Every interaction is an opportunity – a moment of truth − for your brand to deliver an outstanding customer experience. We help you achieve better results by delivering insight-rich customer experiences on the world’s most reliable, easy-to-use, and intelligent cloud contact center solution, CxEngage.
Interactions can be unpredictable in a contact center – customers may be calling, texting, or emailing to place an order, ask a question, or solve a problem. Every time a customer contacts you, it’s a chance to make or break your company’s reputation. With Serenova, you’ll look forward to every interaction, because you’ll have the confidence CxEngage can deliver on that moment of truth. And regardless of how your contact center pivots, our next-generation technology will be right there with you.
Your Path to Success
We have a long track record of success in the contact center industry. Here’s how we’re different.
No more worries about downtime or outages. Our solution is always-on so you can handle any type of interaction whenever and where ever you need to. We back it up with our SLA guarantee.
Insightful Analytics and Reporting
No more trying to make sense of reports run from
disparate systems. We gather all your data – even if it’s in multiple systems – so you have one source of truth you can trust. You’ll have all the information you need before you need it.
Outstanding Voice Quality That’s Cost-Effective
Poor call quality can negatively impact the customer experience. With Serenova, we keep interactions local and in-region which means you get far better call quality, even internationally, at a cost-effective and predictable price.
Siloed solutions are inefficient, expensive, and frustrating. CxEngage is a Contact Center as a Service (CCaaS) solution with unified Workforce Optimization and pre-built integrations to the world’s largest CRM providers. Get a consolidated view of all your data for more powerful insights, boost agents’ productivity by eliminating switching between screens, and eradicate repetitive administrative tasks.
Deep Industry expertise
We have over 18+ years of success in the contact center industry which means we understand your business on a level that many of our competitors can’t match.
Customer-obsessed brands choose Serenova, because we offer true omnichannel interactions, the ability to securely scale up or down, and deep industry expertise.
By The Numbers
of cloud innovation