Serenova acquires WFM technology
With the acquisition of workforce management (WFM), Serenova is once again redefining the evolution of the contact center market to help our customers keep pace with evolving consumer demands.
By providing tools that deepen the capabilities of supervisors to manage their organizations, we are expanding the meaning and scope of what a cloud contact center platform should be capable of managing.
Benefits Of The Cloud For Contact Centers
Want rock-solid stability and reduced infrastructure costs? How about the ability to hire agents based anywhere in the world? CxEngage and the cloud give you all that and more.
Trusted By Great Companies Around The World
“Customers tout Serenova’s ability to scale, support for voice services, strong set of APIs, and security.”
The Forrester Wave™, Cloud Contact Centers, Q2 2018
We’re Not Your Typical Cloud Contact Center Vendor.
It’s a little known fact, but Serenova started out as business process outsourcer more than 18 years ago. We developed our own cloud solution, because we deeply understand contact centers’ technology challenges. The result is CxEngage, our unified cloud solution.