For Brighter Agent Experiences
Serenova Cloud Contact Center Software
Serenova’s multichannel cloud call center software is the first cloud-based system to solve the top 3 challenges faced by every contact center: call quality & latency issues, unnecessary telco fees, and limitations on scalability.
Our call center technology represents more than 15 years in the space combined with forward-thinking vision, realized in a built-from-the-ground-up platform hosted on AWS.
CxEngage is the always-on, highly secure, true multi-tenant, and instantly scalable Contact Center as a Service (CCaaS) platform designed to enable exceptional customer experiences anywhere anytime.
Simple. Smart. Agile.
Enterprise Class – No Matter Your Size
Small shop to Global enterprise, Serenova puts you in command of the customer experience with a smart, powerful, and highly reliable contact center platform.
Own less. Command more.
Omnichannel engagement in a single pane of glass and an API first architecture simplifies engagement for all stakeholders and unifies your favorite applications into a single and powerful tool stack.
No Baggage. No Constraints.
Whether you're adding new customers, agents, channels, locations, or facing an unanticipated burst – scale and adapt your resources to always align with demand wherever, whenever, while paying only for what you use.
Cutting Edge Tech. Next Gen Ops.
Leverage the best available technology to drive competitive advantage and enterprise value through streamlined systems, processes, and expenses – all while aligning departments and stakeholders to your topline business initiatives.
Make better decisions and drive predictable, repeatable results with easy access to actionable real-time data and historical statistics, key performance indicators, and business analytics.
How much can a cloud call center platform save you?
Calculate your cost savings when you invest in the right tools.
- Improve agent productivity
- Reduce agent attrition
- Increase customer lifetime value
Building a brighter world, one experience at a time
Blue Cross Blue Shield
Stella and Dot
Request a Demo
Serenova's pay-only-for-what-you-use model enables you to customize a pricing plan to fit your needs. Schedule a demo by filling out the form below.