Serenova Professional Services

Accelerate your contact center implementation and minimize risk

Accelerate your contact center implementation and minimize risk

Most contact center professional services teams, while striving to provide quality services, have the goal of selling as much professional services on an ongoing basis as possible. Serenova is different. Our preferred proven methodology involves fully training customer teams on our self-service tools to minimize operational costs and maximize operational agility. We prefer to make you as self-sufficient as you want to be, resulting in your team achieving maximum value in our solution. This approach is enabled by the incredible ease of use of our user interfaces, which just isn’t possible with many other contact center solutions.

We have dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results on-time and on-budget.

Achieve your most ambitious business goals

The world-class Serenova Professional Services team is here to work hand in hand with your organization as we jointly implement and operate your cloud contact center platform and/or cloud talent solution. By employing simple, proven methodologies and best practices, the Serenova Professional Services team will work with you to rapidly deploy and manage advanced contact center solutions, delivering superior business results while minimizing ongoing costs and complexities. Whether you’re looking for an advanced voice routing solution, advance speech or touchtone self-service IVR capability, multi-channel, mobile or social contact management, legacy or home-grown application integrations, or cloud agent talent, the Serenova Professional Services team is ready to partner with your team to deliver ongoing success.

A four phase approach to ensure your success

Phase 1: Requirements Review

Our priority is your success, and that starts with understanding the objectives and requirements for your contact center solution.

Phase 2: Contact Center Design

We are committed to designing a customized solution just for you. In Phase 2, we will define the overall design, including key elements to be developed and configured.

Phase 3: Joint Implementation

Our highly skilled platform implementation team will work closely with you to deploy key components and provide training and mentoring for your contact center configuration.

Phase 4: Launch & Support

Lastly, our goal is to make sure we deliver a smooth, supported launch experience for you. Your success is important to us and following the launch we will complete a project post mortem with lesson learned for continuous improvement.